Ink Jet Cartridge Problem

[Price21]

I put a I inserted a new genuine HP 62 Black Ink Cartridge into my HP Envy 7643 and it would not print correctly.   It appears that print lines are missing.   I tried cleaning the print head, aligning the print head, but nothing worked.  I then put another new HP 62 Black Ink Cartridge into the printer and the problem went away.

How do I obtain a replacement ink cartridge under warranty?

[sandytechy20]

@Price21

Welcome to the HP support community.

I understand that you want to replace the black cartridge, I am glad to assist you.

This might require one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.