Ink Refills

[SMWilson44]

I have been using HP Instant Ink for over a year, and since upgrading to the All-in-One plan and receiving a new printer, the service has become extremely frustrating.

I pay for a subscription that is advertised as ensuring I never run out of ink, yet for the last two refills, I had to call customer service just to get ink sent. Each time, the responsibility was placed on me, with the explanation that “my printer was offline.”

This explanation is difficult to accept. My printer is in my office, remains connected, and is powered on regularly. If there is a timeout feature or a requirement that the printer must be actively used within a certain timeframe, that has never been clearly explained. Instead, the default response has been to shift the blame onto the customer.

I am a teacher, and I rely on my printer for moderate, consistent use—printing worksheets and classroom materials so my students can be successful. Running out of ink unexpectedly is not a minor inconvenience; it disrupts my work and wastes valuable time. At this point, the service feels like a waste of money, not a convenience.

I was also unaware that ink purchased from local retailers cannot be used with this subscription. As a result, I lost over $200 in ink purchases that could not be returned—another frustrating and costly surprise.

Requesting a refund from HP seems like it would be another hassle, so instead, I am choosing to leave this review, cancel my subscription, and explore other printing options that better meet my needs.

Overall, this service has caused more stress than support, and I cannot recommend it based on my experience.

[Kuroi_Kenshi]

Hi @SMWilson44,

Thank you for the response.

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

It's a simple 2-step process.

Step 1: To contact us, click here to visit the Instant Ink support page. 

step 2: You can find the support number in the middle of the page. 

Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Best regards,