Ink Scam?

[LaBrea]

my printer cannot detect cartridge levels and is stating that brand new cartridges are depleted. less than 14,000 pages have been printed off in the 4 year history of this product and it shouldn't be failing now. It has a very clean and healthy environment. Any help that can be provided, I will be grateful.

Further information

The printer just got brand new cartridges which usually last around a year for us. We're a small office that prints things daily but not very much. The cartridges showed rapid depletion within a month and are already out, we can't even print black and white. We haven't printed any large jobs so this is shocking to us. We're certain it's an issue with the printer because there is no reason for this to be happening right now.

[Echo_Lake]

@LaBrea

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are getting this error on the printer. If you have already performed the steps from the document ink cartridge error: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/      
      

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LaBrea]

I did the troubleshooting steps and it is still yet unresolved. The HP Support line (which we had to pay extra for?) decided to send us a replacement for yellow, however the cyan and black are also very low when we haven't printed much in the 30 days we've had this. We have no idea what's going on and they're considering our case "solved" when all they're doing is replacing the cartridge. We want this fixed, not just replaced. What happens if the new one depletes in another 30 days after printing 5 pages? 

[Echo_Lake]

@LaBrea

Thank you for posting back.

Not to worry!

This won’t happen again with the replacement ink cartridge, if you face same issue with the replacement cartridges, you can always get in touch with our technical support team. Please feel free to contact us here anytime you need any further assistance.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!