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HP ENVY 5020 All-in-One Printer
macOS 12.0 Monterey

Hi all

 

I'm struggling with the print quality of my printer. It is misaligned so badly that I can't print the alignment page, and its printing three versions of the same line so it looks like stripes. Has anyone seen this before, know what it's called, and knows how to solve the problem? See image below

 

F721A402-5ACC-4B3D-A115-6DBEA9A52182.JPG

I'm having a real struggle getting help on the HP website as I keep on getting error messages and the virtual assistant was useless! 

 

Thanks 

 

Bethan

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