Ink Warranty

[DKor]

I know HP cartridges don't last long, but I got only 12 pages before the colored ink cartridge that I bought today ran out. I used draft mode to conserve ink, and the entire page was not covered in color. I've used these before and gotten many more than 12 pages. In fact, the previous cartridge was getting pretty low, and I got over 30 color pages from what was left using normal quality. I got it at Target. I read the HP warranty page on ink, and it just says take it back to the retailer. Does anyone know if they will accept it? 

Thanks.

[Anand_Andy]

Hi @DKor,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP ENVY 5055 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any ink cartridge leakage?

To answer your question: Yes! some retailers accept it depending on the issue. 

You may refer to this document: How HP measures inkjet page yields

If the retailer refuses to help then I have sent you a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!