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‎11-02-2023 11:26 AM

HP Recommended
Product: HP ENVY Pro 6430 All-in-One Printer

I am enrolled in the HP instant ink subscription and I have just received a replacement ink cartridge for my HP envy pro 6400 series printer. I don't seem to be able to fit it in. The new cartige looks a lot bigger than the original. It is too tall... Any ideas if I am doing something wrong or is it indeed the wrong cartridge for the printer? Thanks,

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1 person had the same question
1 REPLY 1

‎11-07-2023 03:21 PM

HP Recommended

Hi @SRV051,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Ink cartridge does not fit. Not to worry I will help you to get a resolution to resolve the issue.

Did HP Instant Ink Send Me the Wrong Size Cartridge? | HP Support

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
1 person found this reply helpful
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