Ink cartridge doesn’t work

[RonnieD25]

I just set up my NEW printer & the Black Ink cartridge that came with it does not work.

[Sneha_01]

Hi @RonnieD25,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble with your new HP OfficeJet 3830 printer.

May I know if both cartridges are labeled as set-up cartridges? If not, it might create a problem.
May I know if you are getting any errors? if yes please share the error with us.
May I know if are you able to make copies?

Here are some steps you can take to troubleshoot the issue with the black ink cartridge:

Check the Cartridge Installation: Make sure the black ink cartridge is properly installed. Open the printer cover and ensure that the cartridge is securely in place.

Remove and Reinsert the Cartridge: Try removing the black ink cartridge, checking for any protective tape or packaging, and then reinserting it into the printer. Ensure that it clicks into place.

Run Print Quality Diagnostics: Most printers come with a built-in diagnostic tool or print quality report. Print a Print Quality Diagnostic Page

• Print a Print Quality Diagnostic Page to identify the print quality issue.
• Load plain white paper into the tray.
• On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
• Swipe the display to scroll to Print Reports, and then touch Print Reports.
• Touch Print Quality Report. The printer prints a test page.

Check for Firmware Updates: Ensure that your printer has the latest firmware installed. HP often releases updates to address compatibility and performance issues. Check the HP website for firmware updates specific to your printer model. Click Here

Use Genuine HP Cartridges: Ensure that you are using genuine HP ink cartridges. Using third-party or refilled cartridges may cause compatibility issues.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support