Ink cartridge error

[Sumptuouslollie]

I was printing then all of a sudden in the middle of printing I get an error ink cartridge problem 

It said to remove and reinstall making sure it is in correctly.

I did and nothing happens I still get the error I even bought a new cartridge and it still says the same thing I have made sure that the printer is updated and I rebooted it and still the same but only the color not the black 

[KrazyToad]

@Sumptuouslollie

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[whitleyMR]

HP Envy Photo 7155.  Suddenly I am getting messages that say that  one of the ink cartridges needs to be removed and reinstalled.  I have done that several times, disconnected and restarted the computer, several times, and  cleaned the connections with a lint-free cloth.  I have done everything suggested and still the message reappears.

Can someone help?

[whitleyMR]

I have done all the steps recommended by Krazy Toad.  No luck solving the problem.  Other suggestions please?

[KrazyToad]

@Sumptuouslollie

Thanks for keeping me posted

At this point I suggest you contact HP Support in your region for replacement cartridges

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

[NickJ01ethan]

The link you sent for support doesn't work says the page doesn't exist. 

[whitleyMR]

Hi Krazy Toad,

Thanks for responding.  I too found that the link you sent does not work.

Are you suggesting that I just replace the cartridge?  I do have a new one on hand.

Thanks for helping.

Marlene

[KrazyToad]

The link is opening on my wise. You could try a different browser.

The ink needs to be replaced ☺️

[whitleyMR]

Hi Krazy Toad,

Thanks for your help.  The problem was solved by changing the ink cartridge to a new one even though the ink level was not low.

Thanks,

Marlene

[judyp56]

I can't get my new printer working. Seems to be a problem with loading the ink cartridges