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‎07-01-2021 05:25 AM

HP Recommended

Im loading the cartridge which genuine HP one via the monthly instant ink but it is saying its incorrectly inserted. we've tried taking out cleaning etc etc but still getting the error message. Can anyone help please as Im trying to contact HP but to no avail. 

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‎07-05-2021 01:40 PM

HP Recommended

@Janine0970

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

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I am an HP Employee

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