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‎03-22-2023 12:10 AM - edited ‎03-24-2023 10:07 PM

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer

Ink cartridge failure help

I have just switched to HP 4630 OfficeJet Printer from faulty HP Deskjet 2540 with black and triColor ink cartridges.  My only black HP ink cartridge has run out of ink, has been printing on single cartridge on the HP4630.   I have inserted a new original HP 61 black ink cartridge and semi-used HP 61 Tri-colour ink cartridge on the HP 4630.  Printer showed error message: “Ink cartridge(s)Problem the following ink cartridge(s) must be replaced”  My laptop monitor showed “

Ink Cartridge Failure Help  

“Ink Cartridge Failure”  -- TriColor   -- Black
Searched through Google and YouTube for recommended solutions like reset printer,  disconnected / connected printer, cleaned printer compartments, cleaned print cartridges heads and gold plates,  removed / reinstalled cartridges and so on.  None of that worked. 

I opened the HP Officejet 4630  HP Printer Assistant at  “Estimated ink levels”,  I pressed “Control-Shift-Right Click”, 

my used / old black ink cartridge showed :

Printer SN:  [Personal Information Removed]

Total Page Count: 4918

Black Ink ID:  F841A3E11A295089

RX (last 4 digits):  0000

Enter reset code provided by support personnel:  blank.

But my used original Tri-colour cartridge and new original Black cartridge showed:

Printer SN:  [Personal Information Removed]

Total Page Count: 4918

TriColor Ink ID:  0000000000000000     (Note: 16 “zero”)

Black Ink ID:  005283E11E294C89

RX (last 4 digits):  0000

Enter reset code provided by support personnel:  blank.

Does anyone know anything to help me with this problem?

Many Thanks.       22/03/2023 Wed 1438 Singapore

Further Update: 25/03/2023 Sat 1210

Just bought original Black and Color,  now the Black is working,  the color still showed "“Ink cartridge(s)Problem the following ink cartridge(s) must be replaced”.  Tried cleaned the cartridge compartment with a cloth with Isopropyl Alcohol, re-tested the new HP Tri-Color cartridge,  still same error message.       25/03/2023 Sat 1208

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