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‎03-03-2021 01:51 PM

HP Recommended
Product: HP Envy 4520
Operating System: iOS

Error message asks me to remove and reinstall the print cartridge, I do this and it gives me

the same error message Over and over. It says if this doesn’t work to replace the cartridge. The cartridge is not low on ink

Category:
3 people had the same question
1 REPLY 1

‎03-06-2021 03:15 AM

HP Recommended

@Dana-631, Welcome to the HP Support Community!

 

I understand the ink cartridge is not working. To assist you better, are you using compatible HP ink cartridges?

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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