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HP OfficeJet Pro 9018 All-in-One Printer

I have an Officejet Pro 9018 and am located in Germany.  I cannot find the HP 962XL cartridges here.  I was told the HP 951 cartridges were compatible but they do not fit in the cartridge carriage.  Does anyone know if the HP 963XL cartridges are compatible and if not what might work?

Thank you for your help.

 

1 REPLY 1
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Hi @George6666,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your ink cartridges.

 

Please click on the below video link on how to install the ink cartridge you purchased for your printer and let me know if that resolves the issue.

 

https://www.youtube.com/watch?v=uNAdOob1fj4

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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