Ink cartridge not communicating with printer

[misoonk]

I just purchased an HP 67XL replacement cartridge for my printer. I installed in on 01/22/2025 and printed about 5 pages and then the printer stopped working. I received the error message "the indicated cartridges are not communicating correctly with the printer." I used the virtual assistant and followed the steps to trouble shoot and had no luck and still get the same error message. The printer will not print. I tried to use the virtual assistant to request a replacement cartridge but it kept telling me I need to contact HP support directly, but I can't even figure out how to do that. Very frustrated here. Thank you for any help.

[Garp_senchau]

@misoonk, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I hear you – printers can be like that one friend who’s totally chill until you need them the most 😅. Don’t worry, though, we’re going to tackle this together and get your printer back to being the MVP it’s meant to be! 💪

Check Cartridge Installation

• Power off the printer and remove the cartridge.
• Inspect the contacts on both the cartridge and the printer. Ensure they are clean and free of ink or dust. You can use a clean, dry cloth or lint-free cloth to wipe the contacts.
• Reinstall the cartridge, making sure it's securely placed in the correct slot. Press down firmly until you hear a click.

Check for Cartridge Protection Tape

• When you install a new cartridge, make sure that all the protective tape has been removed from the new cartridge. Often, there is a small orange tape or plastic piece that covers the cartridge's ink nozzles. If left on, it can cause a communication error.
• Remove any leftover plastic or tape from the cartridge if you haven’t already.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 1-2 minutes before plugging it back in and turning it on again. This will reset the printer's internal memory and might resolve the issue.

Update Printer Firmware

• If the printer's firmware is outdated, it might not communicate correctly with new cartridges. To check for updates:
  • Go to the printer’s settings menu (either through the printer's display screen or through your computer's printer management tool).
  • Look for a "Firmware Update" option and follow the on-screen instructions to update the firmware.
• You can also check the HP website for the latest firmware updates for your printer model.

[Garp_senchau]

Check Printer's Ink Settings

• Go to the HP printer software on your computer and check the ink status.
• Sometimes, a miscommunication occurs if the printer is still showing the previous cartridge information. Ensure the printer detects the new HP 67XL cartridge as the active one.
• You may want to try running an ink cartridge alignment or printer diagnostic tool from the HP software to help with the communication issue.

 Try a Different Cartridge Slot

• If your printer has two slots for cartridges (one for color and one for black), you can try swapping the cartridges. Sometimes, one slot can malfunction while the other works fine.
• If the issue persists in one slot, the issue might be with the printer's hardware itself.

Print a Test Page

• After doing all the steps above, try printing a test page or print a document to see if the issue persists.

Try a Different Cartridge

• If possible, try using a different HP 67XL cartridge to see if the issue persists. This can help confirm whether the problem is with the printer or the cartridge itself.

You may also refer this guide for troubleshooting your issue: Click here

I’m hoping this helps get your printer back on track! 🤞 

Feel free to reach out if you need more help – I’m here for you!

Take care and have a good day. 

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Regards,