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‎09-22-2020 05:41 PM

HP Recommended
Product: HP Deskjet Ink Advantage 2545

Our printer was out of ink starting in March 2020 and since then we haven't bought a replacement yet. Last August 2020 I managed to buy a new ink cartridge both tri-color and black. After finally replacing it, the black cartridge was not compatible as my HP app is telling me. So I searched on HP's website for the possible reasons and solutions to it. The black cartridge on my computer was blinking non-stop. So I did all of the basic troubleshooting it told me to do. Unfortunately, it's still not working. I tried buying 1 more black ink cartridge but still, it says it's not compatible so I really think the problem is my printer. What should I do? I also updated my printer recently so I don't have any more ideas on how to fix it. If you have any solutions, please tell me. I badly need my printer for this online schooling to print my modules from school. 

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1 person had the same question
1 REPLY 1

‎09-25-2020 02:32 PM

HP Recommended

@toffee11

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and if the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Refer this HP document to update the printer firmware:- Click here

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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