Ink cartridge not reading

[Pma24]

Genuine new hp 951 yellow ink constantly giving me error damaged message. I’ve tried 3 new ones. 

[Hawks_Eye]

Hi @Pma24 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for reaching out, and I understand the concern with the genuine HP 951 Yellow cartridge repeatedly showing a "damaged cartridge" message even after trying multiple new cartridges.

To better understand the situation and provide the most relevant guidance, could you please share a few details?

• What is the exact HP printer model?
• Did the issue start immediately after installing the yellow cartridge, or was the printer working normally before?
• Are the black, cyan, and magenta cartridges being detected correctly?
• Is there a specific error code or message displayed on the printer screen or in macOS?
• Have you recently updated the printer firmware or changed any cartridges before this issue began?
• Do the three replacement yellow cartridges come from the same package, retailer, or shipment?
• Could you share a photo of the cartridge error message and, if possible, a photo of the cartridge seating area inside the printer?

Also, please let us know whether the printer is enrolled in HP Instant Ink or using standard HP 951 cartridges purchased separately.

Once we have these details, we'll be in a better position to identify whether the issue is related to cartridge detection, printer contacts, firmware validation, or another printer-specific factor.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.