Ink cartridge not recognized in HP Deskjet 2630 as I have moved to another region

[Ninet6]

Hi, I have a problem regarding my Printer Cartridge.

After purchasing new cartridge the printer says Cartridge Not Recognized. For your kind information I have to point out some information so that you will understand the issue clearly. 1. I have purchased HP Deskjet 2630 All-in-one-printer from Middle East. I got two Cartridge with the printer. Cartridge Name: HP 123 Black & HP 123 Tri Color. These worked fine.

Now I have moved to Netherlands(Europe Region)

As the Cartridge HP 123 finished, I have searched the same cartridge in Netherlands but couldn't find one. 

Upon researching the same supported cartridge in NL is 304 which I got it but unfortunately the printer responds as incompatible cartridge

An error message shown that Cartridge not recognized or missing. Then I tried to use HP 123 cartridge, it works well but obviously low on ink.

So, now I have to use HP 304 cartridges in my HP Deskjet 2600 series printer. 

[Nal_NR]

Hi @Ninet6,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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