Ink cartridge not recognizing

[JoeL2017]

Installed new cartridge 

wont recognize it 

8620

[Sneha_01]

Hi @JoeL2017 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8620 is not recognizing the new ink cartridge, there are a few troubleshooting steps you can try to resolve the issue:

1. Ensure the Cartridge is Installed Properly

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door and gently remove the ink cartridge.
• Check for any protective tape or covers on the new cartridge (sometimes these are left on and prevent proper contact).
• Reinstall the cartridge, making sure it's securely seated and clicks into place. Close the access door.

2. Clean the Cartridge Contacts

• Turn off the printer and remove the ink cartridge.
• Use a lint-free cloth or a cotton swab lightly dampened with water to gently clean the electrical contacts on the cartridge and inside the printer where the cartridge makes contact.
• Allow both the cartridge and the printer contacts to dry before reinstalling the cartridge.

3. Check for Firmware Updates

• Sometimes an outdated firmware version can cause issues with cartridge recognition. To check for updates:
  • Go to HP's support website, enter your printer model (HP OfficeJet 8620), and check for any available firmware updates.
  • You can also use the HP Smart app or HP Printer Assistant software to check and update the firmware.

4. Reset the Printer

• Turn off the printer and unplug it from the power outlet for about 60 seconds.
• Plug the printer back in and turn it on. This can sometimes reset the internal system and resolve recognition issues.

5. Try the Cartridge in Another Printer (if possible)

• If you have another compatible printer, try installing the new cartridge in that printer to make sure the cartridge itself isn’t defective.

6. Check the Cartridge Compatibility 

• Ensure that the new cartridge is compatible with your HP OfficeJet 8620. Sometimes, third-party or remanufactured cartridges can have issues with recognition, especially if they are not genuine HP cartridges.
• If you're using a non-HP cartridge, try replacing it with an official HP cartridge to see if that resolves the issue.

7. Perform a Printer Reset to Clear Error

• With the printer turned on, press and hold the Power button for about 10 seconds, then release it.

I hope this helps.

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