Ink cartridge not working

[Janine8793]

My black ink cartridge will not print my color ink cartridges will print just not my black one. I have cleaned both the cartridge and where it goes into the printer but it’s not identifying that there is any cartridge for the black ink.

[sandytechy20]

@Janine8793 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers