Ink cartridge

[TEGantt]

Will not print in black. Cartridge is still under warranty, printer ink level check says it is full, have performed cleaning and trouble shooting multiple times, still will not print in black. 

[Garp_senchau]

@TEGantt, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Print a Quality Report
On the printer:
Settings > Tools > Print Quality Report
See if black is missing or faded.

Clean the Printhead (up to 3 times)
On your computer:
Open HP Printer Assistant > Maintain Your Printer > Clean Printhead
Do this 2–3 times if needed.

Take Out the Black Cartridge

Gently wipe the nozzle (bottom) with a damp lint-free cloth

If no black ink comes out, it’s likely clogged or faulty

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide: HP ENVY 4510, 4520 printers - No black ink, wrong colors, other print quality issues | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,