Ink cartridge

[Fennijer-2021_]

I bought this ink cartridge yesterday in Winter Haven at a Staples.  Today I proceed to replace the old one and go to print.  The printer prints the letter with an extra margin on the left.  I research the topic and find out that theink cartridge is faulty and I will be unable to return it to the store for a replacement because I opened the package.  I just want to print some letters.  Not a big thing.  I can't print with a faulty ink Cartridges. 😫 

[sandytechy20]

@Fennijer-2021_

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Print a Print Quality Diagnostic report

1. Make sure your device is on the same wireless network as your printer.

2. Open HP Smart, and then select your printer, if it is not already selected.

3. Under Tools, click Printer Reports.

4. Next to Print Quality Report, click Print.

If the print quality is not good, follow the below steps:-

Clean the ink cartridges

1. Make sure your device is on the same wireless network as your printer.

2. Open HP Smart, and then select your printer, if it is not already selected.

3. Under Tools, click Print Quality Tools.

4. Next to Clean Printhead, click Clean or Clean Printheads.

Refer step 10 in this HP document for further assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.