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‎03-13-2023 08:48 AM

HP Recommended
Product: HP OfficeJet 3833 All-in-One Printer

Good afternoon, I bought a black cartridge for my HP OfficeJet 3833 printer on 03/11/2023, but when I inserted it in the printer, the message "the indicated cartridges are not suitable for this printer" appeared.
Contacting the store where I bought the cartridge and asked it to give me back the money or give me another cartridge, he told me to contact your support. How can I do? thanks you in advance.

1 REPLY 1

‎03-16-2023 02:50 AM

HP Recommended

Hi @Alex2599 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.


I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support
 


I am an HP Employee

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