Ink cartridge

[jodykaty0]

I recently changed the ink cartridges in my HP DeskJet 2512. The color cartridge snapped in like it should but the black one will not. When I pushed harder and it still would not fit, I saw that it was a little bit larger.....whats up?

[sandytechy20]

@jodykaty0 

Welcome to the HP support community.

I understand that you are unable to insert the cartridges, I am glad to assist you.

Make sure you are using compatible cartridges:- Click here

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers