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‎05-09-2025 11:24 AM

HP Recommended

I was using a generic print cartridge until it said it was incompatible with hp printer?  I purchased  new 63XL cartridges and I’m still getting the same response, incompatible?  I’ve turn off/on several times hoping to reset but to no avail?  Help!

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2 REPLIES 2

‎05-10-2025 11:13 AM

HP Recommended

Hi @ELBartlett,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎05-12-2025 05:20 AM

HP Recommended

Model is HP Envy 4522

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