Ink cartridges Z20 in my in my Officejetpro 8610. will it accept Z10 cartridges

[dnewlen]

Hi,

I have had HP 951xl CN### AE, z20 cartridges in my printer. They worked fine. Now I need new ink. will I be able to use cartridges that are z10 without a reset? I am in USA. Not sure how I got z20...I purchased them in an office supply store.

Thank you, dnewlen

[Nal_NR]

Hi @dnewlen,

Welcome to the HP Support Community

I'd like to help!

Have you moved or changed your country/region? If yes, we may have to do the region reset. 

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

We must perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping