• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-11-2023 06:26 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

My Ho Envy 7155 started saying that the black cartridge was not communicating properly with the printer. I replaced it with 2 different brand new HO cartridges and still got the same message. I cleaned the cartridge contacts and printer contacts. I tried single cartridge mode and started getting the same message for the color cartridge. Are my print heads bad? And if so can I replace them? 

2 people had the same question
1 REPLY 1

‎01-28-2023 04:06 AM

HP Recommended

Hi @Holljulie, 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 

I see that you are facing cartridge issues with your HP ENVY Photo 7155 All-In-One Printer. This could be a hardware issue with the printer.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.