Ink cartridges only printing 30 pages

[Tiredofink]

I have a HP ENVY 6000e and using HP 67 black ink. It is only printing 30 pages. No they are not dense ink pages, it’s a church address list. My “low ink” light NEVER goes off even when I put a brand new one in. I’ve gone through FOUR ink cartridges and only printed about 60 pages the last few weeks with again FOUR NEW ink cartridges. What is going on? I’ve reset the printer, I turn it off and back on, I’ve cleaned the area, yes the ink is snapped in right. I’m losing my mind at $18 a pop and it only printing a few pages. This is highway robbery. Any help would be very very much appreciated. 

[Irfan_06]

Hi @Tiredofink,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is not printing after few pages.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Tiredofink]

I have done all that and it has not helped. 

[Irfan_06]

Hi @Tiredofink,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to uninstall and reinstall the HP smart app to further troubleshoot and let me know if that resolves the issue.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support