Ink cartridges problems

[Justhelp1]

Remove and reinstall the indicated ink cartridge. I have done this several times and no luck any advice would be helpful thanks in advance

[Kumar0307]

@Justhelp1, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not reading the ink cartridges. I believe you are using HP ink cartridges.

What is the exact error?

Insert one ink cartridge at a time to identify the defective one.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective HP ink cartridges (under warranty). 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!