Ink cartridges problems

[Boricua04]

I bought HP inkcartridges but my printer takes forever to validate the new ink cartridges

[VikramTheGreat]

Hi @Boricua04,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 8022e All-in-One Printer is taking a long time to validate new HP ink cartridges. Here are some possible solutions:

What You Can Do

1. Check Internet Connection:
   • Ensure your printer is connected to a stable Wi-Fi network.
   • Restart your router and printer.
      
2. Update Printer Firmware:
   • Use the HP Smart app or go to the printer’s Embedded Web Server (EWS) to check for updates.
   • Or visit the HP OfficeJet 8022e All-in-One Printer Software and Driver Downloads | HP® Support.
      
3. Power Cycle the Printer:
   • Turn off the printer, unplug it for 60 seconds, then plug it back in and power it on.
      
4. Reinsert the Cartridges:
   • Remove and gently reinsert the cartridges to ensure proper contact.
      
5. Use HP’s Virtual Assistant:
   • HP offers a tool to help with cartridge issues: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support