Ink cartridges

[Mikki14]

My HP Deskjet Ink Advantage 3545 however it is being identified as a 3540 series . It usually carries 662 ink Advantage however it is nit identifying the legitimate  hp cartridges.  Please help

[zoey7886]

@Mikki14, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an ink cartridge issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your Deskjet Ink Advantage 3545 is being misidentified as part of the 3540 series, which could be why it’s not recognizing the genuine HP 662 cartridges. Let’s work through this together!

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in.
• Turn it back on and check if the cartridge is now recognized.

Clean the Cartridge Contacts:

• Turn off the printer and open the cartridge access door.
• Remove the ink cartridges carefully.
• Using a lint-free cloth slightly dampened with distilled water, gently clean the copper-colored contacts on the cartridge.
• Let it dry for a few seconds before reinstalling the cartridges.

Reset the Printer:

• Remove the cartridges.
• Unplug the printer while it’s powered on.
• After 60 seconds, plug it back in and reinstall the cartridges when prompted.

Answer these questions for me:

👉 Just to clarify, have you recently updated the printer firmware or installed any new software?
👉 Are you getting any specific error messages on the printer display or your computer when the cartridge is not recognized?
👉 Have you tried installing a different HP 662 cartridge to see if the issue is with the cartridge itself or the printer?

Let me know how it goes — happy to help further! 😊  

Take care, and have an amazing day!  

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Regards,