Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Help with ink cartridges. Says there’s a problem but I took the. Out put the. Back turned it off and then back on still don’t work
I'd like to help!
Try the below suggestions-
Reset the product
Clean the cartridge contacts
Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.
Turn the printer on.
Open the door to access to the cartridges.
Wait until the carriage stops moving before you continue.
Push in on the front of the cartridge indicated in the error message, and then remove it.
Wipe the electrical contact on the cartridge with a lint-free cloth.
Insert the cartridge into its color-coded slot until it snaps into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the cartridge access door.
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
Didn't find what you were looking for?
Ask the community