cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
krautown
New member
2 0 0 1
Message 1 of 2
96
Flag Post

Solved!

Ink catridge Problem

HP Recommended
HP envy 5530
Microsoft Windows 10 (64-bit)

I have an HP Envy 5530 printer and I'm on the Instant Ink plan. Today I received a message on my printer screen, "Tri-color Cartridge: Ink Cartridge Failure" I had just replaced it a couple weeks ago.

Following a suggestion to remedy the problem, I replaced the failed cartridge with an old cartridge and did not receive the failed message. What I did receive was "Press OK to connect printer so replacement cartridge can be ordered."

I have done all the troubleshooting suggestions, reset, update drivers, etc. Will I be able to get a replacement tri color cartridge for the faulty one?

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,532 1,505
Message 2 of 2
Flag Post
HP Recommended

@krautown, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation