Ink catridge Problem

[krautown]

I have an HP Envy 5530 printer and I'm on the Instant Ink plan. Today I received a message on my printer screen, "Tri-color Cartridge: Ink Cartridge Failure" I had just replaced it a couple weeks ago.

Following a suggestion to remedy the problem, I replaced the failed cartridge with an old cartridge and did not receive the failed message. What I did receive was "Press OK to connect printer so replacement cartridge can be ordered."

I have done all the troubleshooting suggestions, reset, update drivers, etc. Will I be able to get a replacement tri color cartridge for the faulty one?

[TEJ1602 · Accepted solution]

@krautown, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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