• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-27-2022 04:01 PM

HP Recommended
Product: HP DeskJet 2630 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am currently enrolled in the InstantInk payment plan, and I have installed the inks that were mailed to me. It worked completely fine the first few time I used it. This is probably my 4th time turning on my printer to try and print off some stuff, but it says that there is an error to my color cartridge and suggested cleaning it. I cleaned the port, including the bit where the ink comes out, re-inserted it, re-start the printer but it is still showing an error message. I know people have been saying I should try re-inserting my old ink cartridges, but I have already thrown away them. How should I proceed?

Category:
2 people had the same question
1 REPLY 1

‎01-28-2022 08:43 AM

HP Recommended

Office Jet Pro 8715 Cartridge Depleted (red) stays on even when I put a new cartridge in!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.