Ink errors

[Sunnyutah]

I bought hp inkjetpro 8025 secondhand, and after using it a few times, it stopped printing due to an ink issue.

They just said "cannot print. Visit www.hpinstantink.com for information".

What should I do?

[Dragon-Fur]

@Sunnyutah 

Welcome to the HP English Community --

Second hand printers sometimes come with their own baggage.

In the case of ink issues that appear to relate to Instant Ink, it is possible the previous owner had subscribed to the Instant Ink Service, decided to abandon the printer, and just left the service attached without having cancelled the contract.  Unfortunately, it's a common practice:  Toss and Forget

If the printer was subscribed to Instant Ink, and assuming the printer came (to you) stocked with ink that does not now work, then at the very least, you'll need to remove all the Instant Ink / Subscription cartridges from the printer and purchase a new set of HP ink cartridges.

If that is not enough, contact Instant Ink Support and ask for help to check / remove the printer from the previous contract.

What?

The printer might be tied to the service contract -- useless now in the context of a new owner, of course.

The printer can be extricated from an old subscription -- Doing so might require the help of an HP agent.

If you have already replaced the ink that came with the printer (those cartridges marked "Instant Ink") and the printer will not print, then I suggest you contact Instant Ink and ask for help.

Be prepared to provide some sort of detail on how you purchased the printer and whatever else you know about the device.

================================================

Reminder

Instant Ink is OPTIONAL.

Regardless of the ads, any persuasion otherwise, and whatever you read, you need not subscribe to the Ink Service to use the printer.

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

 -- No Joy? 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region.

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet Pro 8025 All-in-One Printer
• HP OfficeJet Pro 8025e All-in-One Printer

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"