Ink explosion

[Laura411]

I have a Deskjet 3520 e-All-in-one series printer that I love. But I got ink from Amazon and it was the Hp ink and I put it in the printer and printed pages I had to have and left and when I came home I seen that the ink had made one hell of a mess. So I cleaned everything with a q-tip and it took me a long time but I got it and the next day I plugged it in and now I am getting a message saying something I really have no clue. but I really want my printer working. Can someone help me please? 

[A_Gayathri]

Hi @Laura411,

Welcome to the HP Support Community

I understand you are facing an issue with your Deskjet 3520 e-All-in-one series printer Ink explosion. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

HP Deskjet 3520 Printers - Black Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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