Ink is draining too fast

[PaulInNY]

Hi, I purchased ink on September 24, 2020  at Staples. I have a receipt. I print about 44 pages a month on average, which is show in the HP Smart app. However, this ink cartridge is empty and I printed less than 44 pages in the last month - about 20. I would like a refund for a damaged cartridge. Please give me a customer support number so I can have this resolved.

Best,

Paul

[Jay_G24]

Hi @PaulInNY,

I'd like to help!

Page yield varies considerably based on the content of printed pages, frequency of printing, ink used in printer set-up and other factors, yield will vary depending upon the amount of content on the page

I’d recommend you contact HP Phone Support in your region for refund-related queries

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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