Ink is smearing (new printer)

[li2mcmug]

I just bought a new laser jet printer. The model is MFP 179fnw.

The print quality of the middle of the pages are good but the top and bottom always have some faded words or images from the same page.

Both color and b&w printing are having the same smearing problem at the top and bottom of the pages.

I checked the drum and the toner, they look clean. What might be the problem? 

Not sure if it affects the toner quality, the printer was manufacturered in 2022. 

 

 

[Irfan_06]

Hi @li2mcmug,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Also, update the printer firmware using this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[li2mcmug]

Hi Irina6, I followed all the steps and updated the fireware also. The print quality is still bad with only the top and bottom of the pages with ink smears.

I also replaced the black color cartridge today to rule out toner issue. I tried B&W print after that, and it has the same smearing issue.

[Irfan_06]

Hi @li2mcmug,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support