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HP Recommended
photosmart 5520
Microsoft Windows 10 (64-bit)

I Was cleaning up my desk and I tilted the printer from the front to the back. I noticed a, luckily, small amount of ink at the corner. 

I forgot that used ink gets stored in the printer. 

I want to know how I can empty the used ink or how do i know when it gets full with used ink.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@vittyken

 

This might require one on one interaction for more assistance.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@vittyken

 

Welcome to the HP support community.

 

Print a Print Quality Diagnostic report to find the ink level in the cartridges.

  1. Load plain, white paper in the tray.

  2. From the control panel home screen, touch the Settings icon .

  3. Touch Tools, and then touch Print Quality Report.

    The printer prints the Print Quality Diagnostic report.

     Print Quality Diagnostic report with no defects

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

The report didn't give any information as to what to do with the reservoir of used ink. How do I know when it is full?

Thank you for the suggestion.

HP Recommended

@vittyken

 

This might require one on one interaction for more assistance.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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