Ink leaking inside

[1Baby1Bella]

I have a HP photo 7520 All in one printer that I absolutely love,. The other day it would not print in black. I was low on my color and photo inks but I wasn't to low on my black. I did a clean cartridge test and print quality  test through the printer which showed no black ink and none of the colors however dome of the photo. I ordered a color set, 2 of the 564 xl black and 1photo, not to mention that last month I purchased a photo and black cartridges and had yet to install the. I do a lot of printing.  When I put the new cartridges in I still got nothing.  I took the printheard completely out after removing the new cartridges to do a more thorough cleaning and notice inside the printer where the printhead stays is filled with black ink. Cleaning my printhead is good, the black still will not print and I have a gooey mess of black ink that must have been leaking for awhile.  How do I clean this? How do I get it to print the black Ink? I have all new cartridges in the printer over$100 worth and another $100 in my file cabinet plus this is a trusted wonderful printer.

[Jay_G24]

Hi @1Baby1Bella,

I'd like to help!

I understand that there is ink leakage inside the printer.

This is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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