Ink level problem

llhlam · ‎06-01-2022

My printer is HP Deskjet 2130. After change new tri color and black color ink cartridge. Black color ink cartridge is working but tri color have ink level problem.

How to solve this issue?

Bob_Headrick · ‎06-02-2022

Could you provide more details - is the color cartridge still showing as empty after replacement? Or, is the cartridge not showing an ink level at all? DOes the color cartridge print OK or are there quality issues with one or more colors?

Is the cartridge an original HP or a third-party cartridge?

Bob Headrick, HP Expert
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llhlam · ‎06-02-2022

Yes, the tri color cartridge still showing empty after replace new tri color cartridge.

This is second tri color cartridge replace. First replacement tri color cartridge was shown empty after print not more then 20 pages. After few month, ink level still showing empty after replace second new tri color cartridge.

Color print is not working. Also need remove tri color cartridge then can print black color.

The tri color cartridge is an original HP (SN: M0905099).

Bob_Headrick · ‎06-03-2022

Are there blinking lights on the printer when the color cartridge is installed? If the cartridge was OK but empty it would not cause the printer to not print black. See the document here for interpreting and resolving blinking lights on the Deskjet 2130 printer.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

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