Ink level reset

[Dharmik88]

Need help with resetting ink cartridges 

[A_Gayathri]

Hi @Dharmik88 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9015 printers don’t support a manual ink level reset feature, as HP printers use built-in chip technology in genuine HP cartridges to track ink levels. However, here are a few steps that might help if your ink levels are not displaying correctly:
 

Check Cartridge Authenticity: Ensure you’re using genuine HP ink cartridges. Third-party or refilled cartridges may not display accurate ink levels and can cause compatibility issues.

Reinsert the Cartridges:

• Turn off the printer and disconnect the power.
• Remove each cartridge, inspect it for damage or leaks, then reinsert it securely.
• Reconnect the power and turn the printer on to see if the ink levels update.

Update Printer Firmware: Firmware updates can help resolve issues with ink level recognition.

• Go to HP’s support website, enter your printer model, and download the latest firmware if available. Update the firmware on an HP printer

Reset Printer Settings:

• Go to Settings > Printer Maintenance > Restore > Restore to Default.
• After resetting, the printer should re-evaluate the ink cartridges.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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