Ink not detected

[Carbsara]

Hello I bought a new inc cartridge for my HP officejet pro 8600 and it keeps telling me it can't detect the ink or shut off printer and turn back so I did that and it still keeps giving me the same issue.

[Nal_NR]

Hi @Carbsara,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the ink cartridge.

Are you using HP genuine ink cartridges? Are you facing issues with both color and black?

Check if Protective strips are removed.

Meanwhile please follow the steps below.

Please print a Printer Status Report as follows: touch the front panel, touch the right arrow, Setup, touch Down, Reports, Printer Status Report. Please report the results on lines 6, 42, and 43.

Reset the printer memory:

1. Remove your new cartridge and replace it with the old one. Leave your printer and go and do something else for 10 minutes.
2. Replace the old cartridge with the new one again. These two steps alone often resolve the issue, so see if your printer now recognizes your new cartridges. However, if you’re still having trouble…
3. Remove the new cartridge. Make sure you place it in a clean and safe place where the cartridge or the surface won’t be damaged.
4. Turn the printer off using its power button
5. Unplug your printer from the wall. It’s important to do both steps 4 and 5 separately, as some printers can remain in sleep mode if you’ve only switched off the power button on the printer control panel. Leave your printer like this for about 10 minutes or so.
6. Plug your printer back in at the wall (but don’t press the power button just yet)
7. Insert your new cartridge
8. Press the power button on your printer

Hopefully, you should be able to now print with your new compatible ink or toner cartridge! Let me know if this works. 

Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.