Ink not printing correct colour

[Connolly2]

Hello I've just brought the HP officejet Pro when printing any pictures it only prints in (Dark) blue, purle, green and black. 

The ink cartridges show that they are in the correct place and with the official HP INK cartridges

I've attached 2 photos one which is what I've tried to print with all colours and the other is what is actually prints. 

Can you please help me what what it could be? 

Many thanks  

 

 

 

[Hawks_Eye]

Hi @Connolly2 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

Perform the following tasks in the order given. 

Use the printer after each task to see if the print quality issue is resolved.

Check for issues with the ink cartridges

Make sure you are using the correct paper for your print job

Check print settings

Check the estimated ink levels

Print a Print Quality Diagnostic Report

Align the printhead

Replace the cartridges

For detailed steps on how to perform the above task, please click on the link below:

https://support.hp.com/us-en/document/ish_9290878-9290926-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye