Ink not printing properly

[Yalinas]

Ink does not print correctly, no extra ink never received last order. Please help, being charged for a subscription that I cannot use and have reached out about same issue and received no help.

[zoey7886]

@Yalinas, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding a print issue!  
We're thrilled to have the opportunity to assist you and provide a solution.  

Troubleshooting Steps:

Check Ink Levels:

• On the printer control panel, go to "Ink Levels" and check if the ink cartridges have sufficient ink.
• If low, replace the cartridges.

Clean Printhead:

• On the printer control panel, navigate to Settings > Tools > Clean Printhead and run the cleaning cycle.

Check for Clogged Nozzles:

• Print a Print Quality Report from the printer settings.
• If streaks or missing colors appear, run Printhead Cleaning multiple times.

Use Genuine HP Cartridges:

• Ensure you’re using original HP Instant Ink cartridges if you are subscribed to Instant Ink.

Restart Printer and Reinstall Cartridges:

• Turn off the printer, unplug it for 1 minute, then turn it back on.
• Remove and reinstall the ink cartridges securely.

Update Firmware and Drivers:

• Check for any pending printer firmware updates via HP Smart app or HP Support website.

Test with Different Paper & Print Settings:

• Ensure you are using the correct paper type.
• Go to Printer Preferences > Paper Type and adjust settings if needed

Since you mentioned you are being charged for a subscription you can’t use, may I ask if you are subscribed to HP Instant Ink? If so, please share your registered email address via private message, and I’ll check your case details.

Take care, and have an amazing day! 
 

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Regards,