• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-10-2024 06:55 AM - edited ‎11-10-2024 06:56 AM

HP Recommended
Product: HP Envy Inspire 7258e All-in-One Printer
Operating System: Microsoft Windows 11

I just switched from HP Instant Ink to the All-In Plan. I have had nothing but problems. First after getting it installed I had to spend an hour online with someone to get it to actually start printing. Now I just changed the ink for the first time and it is saying the ink isn't connecting. I tried looking for answers and the virtual chat, but I can not get it fixed. They also won't let me talk to a human even though the plan says we have 24/7 support. Anyone know how to fix this? I am a teacher have to get things printed for my class by tomorrow. 

Category:
Reply
1 REPLY 1

‎11-10-2024 08:52 AM

HP Recommended

@Nicnac0102 

 

Welcome to the HP English Community --

 

Well, I do not know what is going on.

Yes, I believe you should be able to contact Support using the contact information in your MyAccount.

 

We (the HP Community) are not HP Support --

We have a means of sending a request to our Moderators to take a look. 

I will do that as soon as I close this message.

 

What else?

 

If you have not done so, try the contact number listed in the All-In Website.

Details below.

 

--- --- --- --- --- --- --- ---

 

HP All-In Plan - Printer / Ink / Support

 

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

 

If this is your plan, scroll down to the FAQ section and open all FAQs.

 

Scroll down -- Look for and open section(s)

 What happens if I have trouble printing?

 How do I contact Support?

 

Details and contact information are included.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.