Ink outlet clogged or dried out

[MMarcin]

This has happened on my previous print of similar model. 
The Cian cartridge dispenser in printer will not dispense the ink from the cartridge. The cartridge is fine and new. I have performed all diagnostic, alignment, cleaning, etc operations and the Cian ink printer insert will still not allow the ink to be distributed from the cartridge during a print cycle. So basically I have a really great

black and white printer that will print using the black, yellow, and pink ink cartridges, but cannot use the ink from the Cian cartridge because it is clogged. 
suggestions??

[Irfan_06]

Hi @MMarcin,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with one of the colors missing while using the printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support