Ink port not accepting ink smart tank 7301

[artemisia12]

When I attempt to refill the tank, the bottle does not empty. All covers are open, other ink refill bottles worked perfectly, black ink bottle will not empty into tank. Perhaps a clogged port?

[zoey7886]

@artemisia12, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Smart tank 7301! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like the black ink bottle may have a clogged nozzle or the tank's inlet might be blocked. Try these troubleshooting steps:

Check the Ink Bottle Nozzle:

• Gently squeeze the bottle (without excessive force) to see if ink flows.
• Inspect the nozzle for any dried ink or obstruction.
• If clogged, wipe it with a clean, lint-free cloth.

Ensure Proper Bottle Positioning:

• Align the bottle correctly with the tank’s refill port.
• Hold it vertically and let gravity do the work without squeezing too hard.

Check the Ink Tank Port:

• Inspect the black ink tank’s opening for any dried ink or debris.
• Use a clean, damp cotton swab to gently clear any blockage.

Try a Different Ink Bottle (if available):

• If you have another black ink bottle, test if it flows properly to rule out a faulty bottle.

Let me know how it goes!  

Take care, and have an amazing day!  

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Regards,