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‎07-12-2022 06:45 AM - last edited on ‎07-12-2022 08:42 AM by Retired

HP Recommended

Can someone please help me with my problem! 
i purchased a printer been around 5 months working fine, ive changed the ink twice - no problems at all. 
last week changed the ink again, it prints really light , and has been printing out plain sheets of paper and just causing alot of problems and wont work ! 

Am i using the right ink? 
I have the
HP DeskJet 3700 All-in-One Printer series
HP DeskJet 3762 All-in-One Printer
Product number: T8X23B
Serial number:
[Personal Information Removed]
i bought this one - HP 304 Black Original Ink Cartridge & Instant Ink Compatible from argos,
It worked for abit but i dont think it’s right? It’s causing problems with my printer not printing properly , smudging etc!
theres also the xl version 304 - should i be using that? 
confused, please help!! 

Category:
1 REPLY 1

‎07-12-2022 12:01 PM

HP Recommended

@Irrxm 

 

Welcome to the HP User Community.

 

Normally, the print quality procedures would take care of quality issues of this type.

 

Known Solutions, presented in the order to be considered / completed:

No black ink, wrong colors, other print quality issues

 

 

What else?

 

Check the steps in this document and clean the printer rollers

'E4' Error (Paper Jam)

Step 5: Manually clean the paper feed rollers

 

What else?

As odd as it sounds,

And all else done and tried,

IF not already done -

Make sure the printer is plugged directly into a wall socket (for example, as opposed to a surge protector).

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 3762 All-in-One Printer 

 

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Dragon-Fur

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