Ink program

[Sandra2001]

I enrolled in the ink program, when I still having cartridges in my printer. When I depleted them, I cancel the subscription and inserted the ones received. Then HP stop my printing rights, and I had to enroll again.  Now HP is sending new cartridges that I might not even used. Too late to strop the shipment.  Should I refuse the package, so it be return to sender?

[Nal_NR]

Hi @Sandra2001,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you cancel your account and are unable to use HP regular cartridges, here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

HP Instant Ink cartridges are the property of HP and must be returned when empty, or when your service is canceled.

Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.

If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

   NOTE:

If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).

Sign in to hpinstantink.com/signin.

Your HP Instant Ink account page opens.

On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

Review your order, and then click Submit.

I hope that answers your concern adequately. Let me know!

Hope this helps! Keep me posted for further assistance.
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