Ink repeated shows as empty

[Sharonshaz]

The colour ink cartridge showed as empty which I was surprised about. However I changed it. It initially showed as full but after 1 black and white print showed empty again. This is on the printer and on the app

[Betty0610]

@Sharonshaz

Welcome to the HP Support Community.

Does this only happen with the black cartridge? Are you using HP Genuine inks?

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Sharonshaz]

It's the colour ink cartridge. This was supplied by HP. I am not sure how I go to this link via the printer

[Betty0610]

Open the link on your Computer and update the firmware.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Sharonshaz]

there is not a link on my smartphone. My daughter also has the same issue. The ink is showing empty on the printer and so is not printing 

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Sharonshaz]

I have been in contact with HP whatsapp support. They are sending another cartridge as it seems I had used the set up cartridge. Although I am not sure why I hadn't received a replacement to the one that was replaced as I pay a monthly fee

[Betty0610]

Good to hear.

Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!