Ink spill

[jlzahradnik]

For the past couple of weeks I've had issues with the print quality (black printed just fine, cyan and yellow printed, but was streaky, no magenta would print).  I spoke with customer service twice - after running the clean printhead process numerous times each time I spoke to customer service, I was sent new ink cartridges.  No new ink cartridges resolved the issue.  I have gone through half a ream of paper printing test pages, took out and cleaned the printer head, wiped down the cartridge contacts, but still no resolution.  I just removed all ink cartridges and discovered a puddle of green ink under the printhead housing.  How do I take care of this issue and could this be why I'm having printing issues?

[OsSt]

Sounds like your printhead service station does not work. 
Where is the puddle of ink? Is it on the right side of the printer under the printhead? If yes - thats the service station. 
It needs to be repaired or replaced

[jlzahradnik]

Yes, it is on the right side, under the printhead.  I took some cotton balls and swabbed up the ink the best I could and cleaned the printheads.  I'm going to try a little later to see if that resolved the issue.